Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000041483 00000 n
Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Learn why we use cookies and how to manage your settings. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68
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HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. We make it a point to make sure all our employees feel valued and . Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. Cision Distribution 888-776-0942 Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 28 0 obj
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The people, processes, and platforms to optimize your contact center. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x=
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TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. 0000119471 00000 n
hb``Pf``AX8> 9K?0bF Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. mYBTn2[dhVar!#[i:2^/uszZT>lEd. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. )~&njp~~? Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Improve your business performance in any economic environment with our rightshoring and automation approach. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000030829 00000 n
Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. 0000009922 00000 n
As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. 6 Reasons to consider nearshoring now GET THE GUIDE. Gain a competitive advantage through automation. 0000006062 00000 n
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TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy {b6{nen;Wx5[.Q\zD~M,
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,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. specific challenges. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. This site uses cookies and by using the site, you are consenting to this. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. We make it a point to make sure all our employees feel valued and . "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 We make it a point to make sure all our employees feel valued and . 0000031129 00000 n
Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. . When typing in this field, a list of search results will appear and be automatically updated as you type. 0000001176 00000 n
base with new products and services 4. Everything you need to reimagine your CX and make your customers smile. 0000003537 00000 n
TTEC Holdings, Inc. is a customer experience (CX) technology and services company. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Regardless of the products . Yes, it is possible. Elevated. Privacy Policy. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . We help you connect your front end to your back end so all of your operations flow seamlessly. We combine leading technology partnerships and the CX expertise to enable your success. time keeping apps, and training on client products and procedures. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. r\a W+ 0000001676 00000 n
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Improve your business performance in any economic environment with our rightshoring and automation approach. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. What You Bring to the Role. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Reduce cost and improve CX with recommendations from your front-line employees. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. 0000016806 00000 n
Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. We combine leading technology partnerships and the CX expertise to enable your success. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000008022 00000 n
What if we told you that you could deliver personalized customer experiences across every channel at scale? "I am thrilled to welcome Shelly to the TTEC family. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. 0000004300 00000 n
Upselling products and services to existing customer base . About Us. 28 44
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. 0000002727 00000 n
We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best
Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e
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Custom built to solve your
End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! 0000008011 00000 n
We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Contribute ideas and improvements for software products . DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Reduce cost and improve CX with recommendations from your front-line employees. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. Fourth Quarter 2022. Our teams of knowledge workers . Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Design your CX to eliminate pain points and reduce churn. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. This site uses cookies and by using the site, you are consenting to this. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z 0000006467 00000 n
TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. and reduce cost to serve. When it comes to your customers, only the best technology will do. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% CE1Q Operating Income was $168.5 Million or 6.9 Percent of Revenue. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. To learn more visit us athttps://www.ttec.com. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . 0000054542 00000 n
Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. AI and automation trends, High-tech goes all-in
The power of big with the agility of small. 0000042702 00000 n
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